Refund policy

Items purchased from NAUGHTY GIRL are eligible for a refund if returned within 14 days of purchase.

When returning items for a refund, a $10 restocking fee will be deducted.

Free returns only for items over $250.

You will have up to 30 days after items have been purchased to exchange for anything else on the website. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Please do not send your purchase back to the manufacturer.

CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SWIMWEAR AND LINGERIE
Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.

REFUNDS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

SHIPPING CHARGES
Shipping charges on orders are not refundable.

MODIFIED POLICY
If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

NON-RETURNABLE ITEMS
Gift cards and final sale items.

DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately.

AUTHENTICITY/WARRANTY
NAUGHTY GIRL only carries merchandise that is authentic, first-run, and purchased directly from the designer.

Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects.

Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.

NAUGHTY GIRL warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.

After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.